Helping Elevate You, Sister Inc. (HEY, Sister)

Website Policy

Last Updated: April 18, 2025

Thank you for visiting Helping Elevate You, Sister Inc. (HEY, Sister) at heysister.org.
Your trust and engagement are vital to advancing our mission of revitalizing and sustaining seniors, inspiring youth, and bridging generations through meaningful connection and community empowerment.

This Policy outlines how we protect your information, how our site operates, and your responsibilities when interacting with us online. By using this website, you agree to the terms outlined below.

1. Our Commitment to Privacy

Helping Elevate You, Sister Inc. (HEY, Sister) values the privacy of our community members, supporters, donors, and visitors.
We collect only the information necessary to fulfill our mission-related activities and to better serve you through our programs — Seniority Status, KIDS CaN, and Intergeneration Connection.

We do not sell, rent, or share your personal information with outside parties, except as required by law or with trusted partners essential to our operations.

2. Information We Collect

We may collect the following types of information when you visit or interact with our website:

Personal Information: Provided voluntarily, including name, email address, phone number, mailing address, and payment details.
Non-Personal Information: Browser information, IP address, device type, and general usage patterns collected through analytics tools.

Sensitive data, including payment information, is encrypted and processed securely through reputable third-party platforms.

3. Communications

When you provide your contact information, you consent to receive communications about our programs, services, events, and fundraising efforts.
You may unsubscribe from email communications at any time by clicking the "unsubscribe" link included in each message or by contacting contact@heysister.org.

4. Intellectual Property

All content on heysister.org, including text, logos, graphics, videos, program materials, and images, is the exclusive property of Helping Elevate You, Sister Inc. unless otherwise noted.

Unauthorized use, reproduction, or distribution of any content without written permission is prohibited.

5. Links to Third-Party Sites

Our website may include links to external websites for informational purposes.
We are not responsible for the content, security, or privacy practices of external websites.
Users are encouraged to review the privacy policies of external sites before providing any personal information.

6. Donations and Refunds

All donations made through heysister.org are final and non-refundable unless due to a duplicate transaction or error.
Requests for donation-related inquiries should be directed to donations@heysister.org or call 708-573-5678.

7. Children’s Privacy

Our website is intended for a general audience.
We do not knowingly collect information from children under the age of 13 without verifiable parental consent.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of internet transmission or electronic storage is completely secure.

9. Changes to This Policy

We reserve the right to update or modify this Website Policy at any time.
Changes will be reflected by the "Last Updated" date at the top of this page.

10. Contact Us

Helping Elevate You, Sister Inc. (HEY, Sister)
4053 183rd Street, #2191
Country Club Hills, IL 60478
Phone: 708-573-5678
Email: contact@heysister.org

Helping Elevate You, Sister Inc. (HEY, Sister)

Last Updated: April 18, 2025

1. Information We Collect

We collect the following types of information:

Personal Information: Provided voluntarily through forms, event registrations, donations, or purchases, including name, email address, phone number, mailing address, and payment information.
Non-Personal Information: Browser type, IP address, device information, and general website usage collected automatically.

2. How We Use Information

We use your information to:

Process donations, purchases, registrations, and communications.
Share information about Seniority Status, KIDS CaN, Intergeneration Connection, and related events.
Improve our website, services, and outreach.

3. Sharing of Information

We do not sell, rent, or trade your information.
Information is shared only with trusted service providers assisting in operations.

4. Your Choices

You may:

Unsubscribe from emails using the provided link.
Reply STOP to SMS messages to opt out of texts.
Request access, correction, or deletion of your information by contacting contact@heysister.org.

5. Data Security

We implement reasonable safeguards to protect your information.

6. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

7. Changes to this Policy

We may update this Privacy Policy at any time.
Updates will be reflected by the "Last Updated" date.

8. Contact Us

Helping Elevate You, Sister Inc. (HEY, Sister)
4053 183rd Street, #2191
Country Club Hills, IL 60478
Phone: 708-573-5678
Email: contact@heysister.org

Helping Elevate You, Sister Inc. (HEY, Sister)

Email and SMS Communications Policy

Last Updated: April 18, 2025

1. Consent

By providing your email address or mobile number, you consent to receive communications regarding our programs, events, updates, and fundraising initiatives.

2. Frequency and Content

You may receive:

Emails: Newsletters, invitations, Seniority Status, KIDS CaN, Intergeneration Connection updates, and fundraising announcements.
Text Messages: Event reminders, program alerts, and important notices.

3. Opting Out

You may unsubscribe from email communications by using the provided link or reply STOP to any SMS message to opt out of texts.

4. Privacy

Your information is never sold or shared for marketing purposes beyond our own nonprofit communications.

5. Contact Us

Email: contact@heysister.org
Phone: 708-573-5678

Helping Elevate You, Sister Inc. (HEY, Sister)

Product and Merchandise Policy

Last Updated: April 18, 2025

1. Orders and Processing

Orders are processed within 7-10 business days unless otherwise noted.

2. Shipping

Shipping times may vary based on location and carrier. Tracking numbers will be provided when available.

3. Returns and Exchanges

All sales are final unless the item is damaged or defective.
Return or exchange requests must be submitted within 7 days of receipt.

4. Refunds

Approved refunds are issued to the original method of payment. Shipping charges are non-refundable.

5. Contact Us

Email: contact@heysister.org
Phone: 708-573-5678

Helping Elevate You, Sister Inc. (HEY, Sister)

Donation and Event Ticket Policy

Last Updated: April 18, 2025

1. Donations

All donations are non-refundable.
Errors such as duplicate transactions should be reported immediately for review.

2. Event Tickets

Tickets for events are non-refundable unless an event is canceled.
Notifications regarding cancellations and refunds will be sent to registrants.

3. Contact Us

Email: donations@heysister.org
Phone: 708-573-5678

Helping Elevate You, Sister Inc. (HEY, Sister)

Disclaimer

Last Updated: April 18, 2025

1. General Disclaimer

While efforts are made to provide accurate information, HEY, Sister does not guarantee the completeness or suitability of any content provided through our site, events, or communications.

2. Health, Wellness, and Fitness

Information provided is for informational purposes only and not a substitute for medical advice.
Always consult a qualified healthcare provider before starting any new health or wellness regimen.

3. Product Use

All HEY, Sister products should be used according to labeled instructions.
Customers assume all risks associated with product use.

4. Limitation of Liability

HEY, Sister is not liable for any damages arising from participation in events, purchase of products, or reliance on information shared.

Contact Information for All Policies

Helping Elevate You, Sister Inc. (HEY, Sister)
4053 183rd Street, #2191
Country Club Hills, IL 60478
Phone: 708-573-5678
Email: contact@heysister.org